Profile

IT professional with 10+ years of hands-on experience in systems administration, cloud infrastructure, and network security. Skilled in Linux/Windows server management, AWS & Azure cloud platforms, DNS management, and SSL/TLS certificate administration. Currently pursuing a formal IT Support Technician qualification in Finland, with a strong drive to specialize in DevOps practices and IT security. Passionate about infrastructure automation, process optimization, and leveraging AI tools to streamline operations.

Work Experience
Freelance IT Consultant & Web Developer
Self-employed · Remote
2018 — Present
  • Managed cloud infrastructure on AWS and Azure: provisioning, configuration, and monitoring of virtual servers and services.
  • Administered web hosting environments including DNS records, SSL/TLS certificates, and domain security.
  • Implemented and maintained CMS platforms (WordPress, Drupal, Moodle, OJS) with security hardening and SEO optimization.
  • Automated recurring tasks using scripting tools, reducing manual intervention and improving reliability.
  • Delivered remote technical support and infrastructure consulting for diverse clients.
IT Support Specialist
Guacalito de la Isla Resort · Nicaragua
2016 — 2017
  • Provided on-site and remote technical support ensuring continuous operation of IT systems and networks.
  • Monitored network uptime and resolved connectivity issues promptly to minimize downtime.
Technical Support & Network Administrator
CIRA UNAN · Nicaragua
2011 — 2016
  • Administered and secured Linux and Windows Server environments for an academic research center.
  • Managed network infrastructure, user accounts, and system backups to maintain operational continuity.
  • Provided comprehensive technical support to academic staff and ensured data security compliance.
Education
IT Support Technician (ICT) — In Progress
2023 — Present
Taitotalo · Helsinki, Finland
Computer Engineering, B.Sc.
2011 — 2015
UNITEC · Managua, Nicaragua
Finnish Language Studies (3 modules)
2023
Axxell · Vantaa, Finland
Certifications & Courses
AWS & Azure FundamentalsCloud platforms · Self-study, applied in projects
CCNA Modules 1–2Networking · UCA Managua, 2005
IT Security CourseCybersecurity · UNI Managua, 2013
WordPress & OJSCMS Administration · UNAN Estelí, 2016